The fast-casual category first became a thing in the 1990s (about the time Chipotle emerged) and came of age in the 2010s following the Great Recession, when consumers wanted more bang for their buck in the form of value, speed, and quality. The...
New York City-based Atomic Wings has a new restaurant design with 40 more seats, spiked milkshakes, and TVs to encourage guests to linger longer
Sixty-two percent of consumers say a brand will lose their loyalty if they deliver an experience that is not personalized.
