Sixty-two percent of consumers say a brand will lose their loyalty if they deliver an experience that is not personalized.

CosMc’s Club allows members to earn points with each purchase, redeemable for rewards and freebies.

Walk-On’s, Smalls Sliders executives will keynote Nashville event that kicks off annual CREATE conference.

KFC U.S. has made several changes to its leadership team throughout the past two years as the restaurant chain struggles through sales and unit count declines.

By using drive-thrus and alternative prototypes, the salad and bowl chains are meeting consumer demand

The fast-casual chain is focusing on quality ingredients and sourcing