As service models have changed—with FSRs installing menu ordering tablets at tables or experimenting with express lunch service, and LSRs adding full-service-style amenities like table runners and bar service—consumers may not be drawing such a clear line as they once did between full-service restaurants (where tipping is usually expected) and limited-service restaurants (where there is no such expectation). We asked consumers where they feel they are “supposed to” ...
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Contact: Desiree Torres Desiree.Torres@penton.com