It’s not hard to guess where Charles “Biscuit Head” Harris got his nickname. The fact that the eight-year employee of a Popeyes Louisiana Kitchen quick-service restaurant in Little Rock, Ark., wears a large foam rubber biscuit on his head to work every day is a clue. But it’s not the hat that makes Harris, a frequent Employee of the Month and motivational speaker, stand out. Harris is known for his infectious positive attitude and high-energy style of customer ...

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