I’m an optimist by nature, and I’d love to be 100-percent positive about our current business climate. But that sort of unquestioning confidence seems harder to maintain these days. Two recent events conspired to erode my hopefulness. First, in late April I found myself wandering through a desolate mall in Middle America on a rainy Saturday afternoon. Note: “rainy” and “Saturday,” meaning the place should have been packed. The mall was in Lima, Ohio ...
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