Edna Morris is a restaurant person, but she has a reputation for being a people person, too. The veteran executive of such brands as Hardee’s, Quincy’s Family Steakhouse and Red Lobster says the restaurant business is really in the business of people — listening to them, communicating with them and, ultimately, making them happy.
 Over her long career in the foodservice industry, she has found there is a direct link between properly focused, trained and supported employees, ...

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