While bigger is better when negotiating to buy technology, that same size can present challenges when it comes time to deploy new technology or upgrade existing software or hardware. Imagine maneuvering a huge ocean liner through the narrow confines of the Panama Canal and you’ll get a sense of how Red Lobster employees must have felt when they tackled a major point-of-sale system, or POS, initiative. There were a lot of potential systems and locations problems to maneuver around but ...

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