“Life was simpler back then” is what people say when they pine for a long-ago era that was not as hectic or demanding as the times they live in now.But let’s face a hard fact: Life never has been simple, and it grows more complicated with every passing day. Restaurant operators certainly know that. At one time Starbucks’ only competition was other coffee chains. Now it also competes against quick-service restaurants that have enhanced their coffee selections. Casual diners always ...

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