Operators need to rediscover the forgotten art of service

People, Performance and Profits

Gosh, it’s been awhile since we spoke. How the heck have you been? First of all, I’m really sorry I lost track of you for so long. I guess I was so busy figuring out how to have you do my job for me that I kinda forgot what I was supposed to be doing for you. And now I’m wondering if you could help me remember. Oh, and maybe stop by more often now that the economy is recovering and all. 
 I really can’t say enough about how much I appreciate all the work you and ...

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