Jack in the Box, the chain of more than 2,000 quick-service restaurants, attributes improved order accuracy, speed of service and employee efficiency to a recent upgrade of headsets and speakers used in the drive-thru lanes of its approximately 900 company-owned units. Such a move typifies what appears to be a trend among operators to expand their roster or deploy new iterations of technology in a bid to improve service in the drive-thru lane, which may generate more than half of a ...

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