Service, atmosphere drive satisfaction scores at many chains, survey finds
Even in tight economic times, price isn’t everything for restaurant consumers, according to the 2010 U.S. Restaurant Satisfaction Study released Tuesday by J.D. Power and Associates. The survey of 93,410 diners at more than 100 restaurant chains, conducted in May and July, found customer satisfaction was distinguished by quality service and atmosphere as well. “While you may be able to capture some market share on a value-based strategy, you still have to pay attention to service ...
Register to view this article
It’s free but we need to know a little about you to continually improve our content.
Registering allows you to unlock a portion of our premium online content. You can access more in-depth stories and analysis, as well as news not found on any other website or any other media outlet. You also get free eNewsletters, blogs, real-time polls, archives and more.
Attention Print Subscribers: While you have already been granted free access to NRN we ask that you register now. We promise it will only take a few minutes!