As more than 700 foodservice executives began to gather for FSTEC, the Foodservice Technology Conference & Showcase, restaurant operators and academics started a debate on the opportunities, challenges and future of social media tools and practices. A point not up for debate was whether social media is here to stay. “Social media will become a normal part of business,” said Todd Michaud, vice president of IT at Focus Brands, the parent to Schlotzsky’s, Moe’s ...

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