At a time when the industry’s growth overall is minimal and stealing market share is necessary to build sales, improving the guest experience is proving to be a key factor in differentiating a brand.
 For many chains, that focus on experience has meant upgrades of food or the remodeling of restaurants. Others, however, also have addressed another facet: enhancing service.
 Service, in fact, remains a challenge for many restaurant operators. In a poll conducted for the 2012 Zagat New ...

Register to view this article

It’s free but we need to know a little about you to continually improve our content.

Why Register?

Registering allows you to unlock a portion of our premium online content. You can access more in-depth stories and analysis, as well as news not found on any other website or any other media outlet. You also get free eNewsletters, blogs, real-time polls, archives and more.


Attention Print Subscribers:  While you have already been granted free access to NRN we ask that you register now. We promise it will only take a few minutes!

Questions about your account or how to access content? 

Contact: Desiree Torres 

Already registered? here.