A February survey by the Council of Hotel & Restaurant Trainers, or CHART, found that the dollars allocated for training are on the rise. In a poll of 140 trainers, 44 percent said their companies planned to increase training budgets this year, 47 percent said training expenses should stay the same as last year, and only 9 percent expected a decrease in spending.
Even as the recession battered the U.S. economy over the past several years, multiunit restaurant managers and general managers in some smaller markets were enjoying double-digit-percentage pay hikes, according to a survey by the Chain Restaurant Compensation Association, or CRCA, and the Hay Group, a human resources consulting firm.
The holidays may be a time of giving, but for many people, generosity transcends the season. Following are the stories of three restaurant operators who keep the holiday spirit alive from January to December through their acts of kindness.