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Jim Sullivan

Articles by Jim Sullivan
Teaching teams a lesson in cost control, selling 
Give employees all the information they need to help them better manage costs
Get the most out of group discounts 
Before customers can come back, they must first come in — and then see value in returning.

12 ways to build sales without "suggestive selling" 
Find out alternative ways servers can generate revenue without upselling
10 creative ways to reduce costs 
From rotating perishables to using proper glassware, ways to reduce cost
9 cost-effective ways to motivate teams 
Tips on how to navigate a challenging marketplace, while keeping up employee morale
When it comes to service, do sweat the small stuff 
A list of 33 best practices and creative ways to sharpen the service saw.
Train employees to improve unit-level selling and watch profits climb 
Unit-level selling is important for three reasons: It increases profit, minimizes waste and reduces costs.
Wise trainers teach managers to handle common challenges 
Jim Sullivan shares insights on effective management training.
Operators need to rediscover the forgotten art of service 
Jim Sullivan helps operators get reacquainted with the concept of serving the customer.
Seven strategies for success in the next decade 

When the calendar flipped to Jan. 1, 2011, more than a new period, quarter or year began. A new decade — already significantly different than the last — unfurled.
Time marches on, so sales-boosting strategies need to evolve 
Welcome to the second decade of the 21st century. Let’s kick it off strong with a reminder of 10 strategies you should keep in mind to stay ahead of change in 2011.
Industry shaped by long list of innovations 
The digitized revolution 
Individual websites are the stand-alone stores, and Facebook is the mall
The art of opening restaurants 
Opening a restaurant in a new market is a job for committed, talented brand ambassadors.
Restaurants need to upgrade training with tech knowledge 
Jim Sullivan discusses training iPod generation servers on selling and hospitality.
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