Jim Sullivan


Jim Sullivan is CEO of Sullivision.com, a resource for the industry providing tips and insight into training and optimizing staff.

5 ways to improve drive-thru accuracy 
Order accuracy is more important than speed
Three ways to improve restaurants' negative image 
Jim Sullivan on how to fix the industry's image problem.
6 ways to improve drive-thru speed 
Shaving time off drive-thru wait time can boost sales
How to find and retain the best restaurant employees 
Hiring is one of the industry's ongoing challenges
Embrace change, the only constant 
Jim Sullivan on the importance of welcoming new ideas.
How to achieve customer satisfaction 
Jim Sullivan explains eliminating customer dissatisfaction
Two enemies of training restaurant employees 
Jim Sullivan addresses training obstacles
Maximize productivity in manager meetings 
Jim Sullivan's People, Performance & Profits column for June 11, 2012.
Addressing service, the invisible product 
Inconsistent service can cost you in the long run
Tips for making your brand Pinterest-ing
Jim Sullivan's People, Performance & Profits column for April 30, 2012.
Losing less money as important as making more money 
Restaurant owners must understand gross sales versus net profit
People, Performance and Profits 
Jim Sullivan on the top five mistakes multiunit operators make.
People, Performance & Profits 
The anatomy of a profitable shift
People, Performance & Profits 
Jim Sullivan on the 15 qualities of outstanding general managers.
Business smarts from A to Z 
People, Performance & Profits: Building a smart, efficient restaurant.
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Blogs & Commentary
May 25, 2015

Shake Shack just had a spectacular week

Shake Shack is up more than 40 percent since May 14, and now has a valuation rivaling big restaurant chains....More
May 22, 2015

A toast to juice as mixers

Juice bar concepts see an opportunity with more-healthful mixers for home mixologists....More

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