Louise Kramer

Susan Aley, Jennifer Dimaris and Laurie Friesen 
Starbucks Coffee Co. has helped to transform coffee in America from a mere cup of...
Pinkberry gives its ops a twist to handle volume 
NEW YORK Frozen yogurt is back, and the long lines at Pinkberry, the largest...
White Castle strives to maintain simplicity as its menu slowly grows 
COLUMBUS Ohio White Castle, an 86-year-old chain with a cult following for its little square...
Hourlies become inspectors under White Castle’s new safety step 
Crew members in the New York region of the White Castle burger chain have started...
Les Amis D’Escoffier keep fine dining alive at Chicago event 
At a recent formal dinner in this Chicago suburb, 99 men and women sat at...
Chop't generates plenty of green by being prepared 
Be prepared. That is the mantra, as well as the operations challenge, at Chop't Creative...
In an industry where job hopping is common, Tom Hart, general manager of Smith &...
Captain D's plans a sea change in operations 
NASHVILLE Tenn. Captain D's Seafood is giving its operations an extreme makeover. ...
Wansink: Portion sizes affect a restaurant customer’s likelihood to overeat 
Americans eat more than they think, whether at home or out at restaurants, and if...
MENU REVAMP: Captain D’s Seafood Kitchen 
Captain D’s Seafood Kitchen is not just about battered fish fillets anymore. The menu at...
HEALTHFUL INNOVATION: Chartwells School Dining Services 
With childhood obesity reaching what some experts call epidemic proportions, Chartwells School Dining Services has...
Yo, dude! Wahoo's attitude is different sort of awesome in the back 
Wahoo's Fish Taco is known for its cool surfer vibe, complete with servers in Hawaiian-themed...
A hands-off approach to food safety 
Wingstop Restaurants Inc. has a laser focus on food safety. The motivation is strong since...
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Blogs & Commentary
May 28, 2015

McDonald's and the problem with same-store sales

Blog: McDonald's decision to end monthly same-store sales reporting could be seen as a bad sign. That doesn't make it a wrong move....More
May 25, 2015

Shake Shack just had a spectacular week

Shake Shack is up more than 40 percent since May 14, and now has a valuation rivaling big restaurant chains....More

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