Ron Ruggless

Southwest Bureau Chief,
Nation's Restaurant News

Phone: 214.366.4391


Ron Ruggless covers the states of Arizona, Arkansas, Kansas, Louisiana, Missouri, Mississippi, New Mexico, Oklahoma and Texas.

He joined NRN in 1992 after working 10 years in various roles at the Dallas Times Herald newspaper, including restaurant critic, assistant business editor, food editor and lifestyle editor. He also edited several printings of the Zagat Dining Guide for Dallas-Fort Worth, and his articles have appeared in Food & Wine and Self magazines.

Joe’s Crab Shack cuts back no-tipping test 1
Ignite CEO Bob Merritt says customers and staff “voted with their feet.”
In delivery world, packaging matters
Containers must reflect brand and maintain quality
Wingstop logo
Wingstop works to grow digital orders
Fast-casual operator deploys point-of-sale system to integrate with online ordering
Kona Grill sees solid lunch sales
Grill-sushi concept bucks trend in casual dining, CEO says
Ignite reduces menu size, ticket times at Joe's, Brick House
Ignite narrows losses in first quarter
Chuy’s sees check, traffic increase in 1Q
Mexican casual-dining chain sees same-store sales increase
Dunkin' Donuts David Ortiz
The challenge of social media ROI 1
Restaurants wrestle with expanding customer engagement and measuring results
Denny’s expects benefit from brand revitalization program
Family-dining chain’s profit increased 16.6 percent in first quarter
Dealing with customer complaints in a digital world
“Hug Your Haters” author Jay Baer offers tips for handling complaints from restaurant patrons
Red Robin names Carin Stutz COO
Stutz joins the chain from McAlister's Deli
fast food hiring sign
People Report: Quick-service recruiting difficulty hits historic high
All surveyed companies in segment report challenges, People Report Workforce Index finds
Ruth's Chris logo
Lower beef prices boost Ruth’s 1Q profit
Steakhouse operator reports 4.6-percent decline in beef costs during the quarter
Dunkin' Donuts logo
Dunkin’ Donuts president Paul Twohig to retire
Company also reports 1Q increases in profit, revenue, same-store sales
Panera Bread sign
Panera to close standalone Paradise units
Operator also invests in food safety, ingredient quality
Pizza Hut delivery
Pizza Hut debuts online 'promise time' for delivery, carryout orders 1
Customers will see 10-minute window of when food will be ready prior to placing order

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