(Continued from page 1) Two big changes on the restaurant operations have marked the past 25 years, Lin added.   “On the positive side, technology has finally come to the restaurant business,” he said. “The ability to measure and dissect operating costs, often on a real-time basis, has led to much greater productivity and efficiency in how we run our restaurants.  Technology has also allowed us to more easily communicate with, and understand, our guests and ...

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