Smaller restaurant chains are gaining in customer satisfaction scores as larger chains slip, according to a report released Tuesday by the American Customer Satisfaction Index. The Ann Arbor, Mich.-based ACSI, which was founded at the University of Michigan, discovered in its 2013 survey that customer satisfaction for smaller full-service restaurant chains rose 2.5 percent, to an ACSI score of 83 out of 100, and helped the category. Limited-service restaurants remained at 80 for a third ...

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