There was a time when the restaurant customer was always right. But then along came the Great Recession and ensuing weakened economy, and many operators were forced to shift away from that point of view andww focus more on doing whatever was necessary to keep their businesses viable. However, with menu price inflation and continued high unemployment expected to slow consumer restaurant visits once more in 2013 after modest growth in 2011 and 2012, operators must go back to making the ...

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