What is in this article?:
- Restaurants face shortened holiday shopping season
- Timing is everything
Foodservice chains are staffing up to manage the expected holiday rush.
Timing is everything
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Gellert, whose four Cinnabon units are located in New York City’s Penn Station and major malls on Long Island, said one benefit of the timing of Christmas this year is that the holiday falls on a Wednesday, “which is about perfect.”
“We’re likely to get four days of a huge push Dec. 21-24,” he said. “One way the calendar will help us is that Monday and Tuesday should be very strong days. It should alleviate some of the lost and traded-out shopping days.”
The “wild card,” Gellert added, is the weather, because if a big snowstorm in the Northeast depresses traffic on a holiday season with six fewer shopping days, it could be very hard to make up those lost sales.
“If you lose any shopping days, that hurts us as restaurants because we’re an impulse purchase,” he said. “…. Two years ago we had a mild winter, and we had an amazing Christmas season.”
Auntie Anne’s COO Dunn agreed that any positive calendar shift could be undone by a day of severe winter weather.
“When does that bad weather fall during the week?” he said. “If it’s on a weekend, that’s very concerning, but if it’s during the middle of the week, not so much.”
He added that Auntie Anne’s corporate staff will be working extra hours this holiday season as well to be on call, supporting franchisee partners on a special helpline for operations challenges. The chain has more than 1,400 locations worldwide.
Even restaurant chains not necessarily located in high-foot-traffic malls have found ways to capitalize on heightened holiday shopping. Lakewood, Colo.-based Einstein Noah Restaurant Group, for instance, is promoting a Black Friday catering special for businesses to feed their workers for $1 per person at breakfast or $4 per person at lunch on their busiest day of the year.
The company’s Einstein Bros. Bagel’s and Noah’s New York Bagels chains will open as early as 12 a.m. on Black Friday in some locations to offer the catering special, which requires a minimum order of 30 people. The Bagel and Shmear Nosh Box of 24 bagels and four tubs of signature shmear will sell for $24, and a 96-ounce box of coffee will sell for $10.
“Everyone knows Black Friday is the kickoff to holiday shopping and a time for customers to receive great deals on holiday items,” chief concept officer Glenn Lunde said in a statement, “but we think it is just as important to create a promotion that rewards the hard-working employees across the country who devote many hours on the job serving shoppers on one of the busiest shopping days of the year.”
Last In Concepts, a Baton Rouge, La.-based multiconcept operator of 10 casual-dining restaurants, also will seek to reward early shoppers on Black Friday and Cyber Monday with discounts on the company’s gift cards.
From 12 a.m. to 11 a.m. on Black Friday, shoppers who stop in to any of Last In Concepts’ restaurants like Walk-On’s or Schlittz & Giggles will receive 50 percent off their bill for gift cards. From 11 a.m. till closing, the discount on gift card purchases will be 25 percent.
For every $50 in gift cards purchased online on Cyber Monday, Last In Concepts will reward the purchaser with a $20 Holiday Bonus card to be used during January 2014.
“Our customers have told us they love giving out our gift cards as Christmas presents and as customer and employee incentives,” Brandon Landry, co-founder and owner of Last In Concepts, said in a statement. “Everyone appreciates the great deals we offer on Black Friday, and Cyber Monday shoppers like using the bonus cards as stocking stuffers or as a gift to themselves.”
Contact Mark Brandau at firstname.lastname@example.org.
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