This video post is part of Sullivision on NRN.com, a resource center for restaurants looking for service, leadership and sales-building techniques from industry expert and NRN columnist Jim Sullivan.
There are three — and only three — reasons why foodservice team members or managers don’t (or won’t) improve performance. Two of the reasons have solutions related to providing additional training or investing in additional resources, and the third reason has a swifter resolution.
This short video discusses why restaurant employees fall short of expectations and what you can do to improve their performance each shift. Armed with this concise new insight, you'll be able to more effectively evaluate your employees and improve their performance.
The video is excerpted from the DVD 60 Second Lessons in Leadership, which is available at Sullivision.com and Amazon.
Jim Sullivan is chief executive and founder of Sullivision.com, which designs leadership, service and sales-building products, programs and services for the Top 200 restaurant and retail brands worldwide. Clients include McDonald’s, American Express and Walt Disney Company. More information on Sullivision and its products and services can be found at Sullivision.com.
Follow Jim Sullivan on Twitter, Pinterest and LinkedIn: @Sullivision