If the only thing to purchase at a restaurant were food, it would be called a grocery store. Sure, great food is a competitive must, but so are a clean, organized and aesthetically pleasing environment in the backstretch and, at minimum, adequate service. So, is it that simple?There’s also laughter. Laughter, or the lightheartedness that allows it, often is a salve for the difficulty of the race we all run. Your customers are running and certainly need the same relief you do. So do your ...

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