WASHINGTON —The protection of younger generations from life’s hard knocks is forcing restaurateurs and other employers to provide the tough lessons that turn new hires into capable workers, a management expert told a rapt MUFSO audience.
The high-touch mind-set of giving each child in the soccer league a trophy for just showing up “has eroded our culture tremendously,” said Morrie Shechtman, author of “Fifth Wave Leadership: The Internal Frontier.” “We do not have a culture that supports winning and learning.” —The protection of younger generations from life’s hard knocks is forcing restaurateurs and other employers to provide the tough lessons that turn new hires into capable workers, a management expert told a rapt MUFSO audience.
Indeed, Shechtman said, most present-day youngsters have never tasted disappointment. Suggesting they could do a better job will likely trigger a “melt-down,” he said. Helping workers cope with that novel experience of disappointment is “true leadership these days,” he observed. —The protection of younger generations from life’s hard knocks is forcing restaurateurs and other employers to provide the tough lessons that turn new hires into capable workers, a management expert told a rapt MUFSO audience.
In the session, which was sponsored by The Coca-Cola Co., Shechtman stopped short of saying employers have inherited the responsibility parents once felt to give youngsters a realistic view of the world they’ll be navigating as adults. But his comments suggested that tough love has to come in the workplace, since life’s harsh lessons are often avoided today at home, school or on the playing field. —The protection of younger generations from life’s hard knocks is forcing restaurateurs and other employers to provide the tough lessons that turn new hires into capable workers, a management expert told a rapt MUFSO audience.
“A lot of what we do is helping Johnny and Janet grow up at work,” he said. —The protection of younger generations from life’s hard knocks is forcing restaurateurs and other employers to provide the tough lessons that turn new hires into capable workers, a management expert told a rapt MUFSO audience.
For instance, he said, parents are determined to keep their children occupied every second instead of letting them “get bored out of their minds.” Contending with boredom is a part of life, and sparing youngsters from that experience is stunting their growth, he suggested. —The protection of younger generations from life’s hard knocks is forcing restaurateurs and other employers to provide the tough lessons that turn new hires into capable workers, a management expert told a rapt MUFSO audience.
“Affluence, education and technology have pushed back development a good 10 years,” he told the audience of restaurateurs. “If you have 20- or 30-year-olds working for you, they basically have an adolescent view of life. Supervising and training them is a real challenge. Your training and development has to take that into account, as do your retention strategies.” —The protection of younger generations from life’s hard knocks is forcing restaurateurs and other employers to provide the tough lessons that turn new hires into capable workers, a management expert told a rapt MUFSO audience.
Among Shechtman’s advice: “All interaction with a younger workforce has to be short and single-issue-focused. In addition to that, [provide] a highly structured environment, a structure these people have not gotten in their personal or professional life.” Part of the structure, he stressed, should be “clear expectations.” —The protection of younger generations from life’s hard knocks is forcing restaurateurs and other employers to provide the tough lessons that turn new hires into capable workers, a management expert told a rapt MUFSO audience.
He also urged the restaurateurs in attendance not to worry about bruising the youngsters. —The protection of younger generations from life’s hard knocks is forcing restaurateurs and other employers to provide the tough lessons that turn new hires into capable workers, a management expert told a rapt MUFSO audience.
“Don’t hesitate to give your people disturbing [news],” he said. “If you’ve got negative feedback, never mix it with positive feedback.” —The protection of younger generations from life’s hard knocks is forcing restaurateurs and other employers to provide the tough lessons that turn new hires into capable workers, a management expert told a rapt MUFSO audience.
Shechtman also advised the restaurateurs to cultivate a culture that defies convention. —The protection of younger generations from life’s hard knocks is forcing restaurateurs and other employers to provide the tough lessons that turn new hires into capable workers, a management expert told a rapt MUFSO audience.
“The day of charismatic leaders is over; the days of charismatic culture have arrived,” he said. “These days, you will be creating, by and large, counterculture cultures.” —The protection of younger generations from life’s hard knocks is forcing restaurateurs and other employers to provide the tough lessons that turn new hires into capable workers, a management expert told a rapt MUFSO audience.
“This is not task management,” he said. “You have to develop people to be better at work.” —The protection of younger generations from life’s hard knocks is forcing restaurateurs and other employers to provide the tough lessons that turn new hires into capable workers, a management expert told a rapt MUFSO audience.
Economy, politics take center stage at confab —The protection of younger generations from life’s hard knocks is forcing restaurateurs and other employers to provide the tough lessons that turn new hires into capable workers, a management expert told a rapt MUFSO audience.