DEERFIELD ILL. Zaxby’s fast-casual chain turned to next-generation drive-thru timers that are integrated with its point-of-sale system. —Concerned that its lagging speed of service was putting it at a disadvantage compared with quick-service competitors, the 400-unit Robert Baxley, chief operating officer of Athens, Ga.-based Zaxby’s, said the timers helped his operation spot and correct drive-thru problems, which allowed the chicken ...

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