Besides serving up slices of pepperoni pizza to customers, CiCi’s Pizza franchisee Bob Wiggins of Atlanta has been offering management and business training to his employees. Eight of the workers have since become franchise owners in the pizza buffet chain. Wiggins puts employees through the Dallas-based chain’s management training program, and he has certified trainers in his four Atlanta branches who focus on developing general managers. Managers don’t just learn how to ...

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