The customer experience — that sum of all the parts that affect a consumer’s interaction with your brand — has always been important, but never more so than it is today. If the past few years have taught the restaurant industry anything, it’s that the customer experience is extremely powerful, with its ability to draw even financially beleaguered consumers into restaurants despite overwhelming monetary and psychological odds. And given a growing population of ...
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Contact: Desiree Torres Desiree.Torres@penton.com