LINCOLNSHIRE Ill. Kona Grill restaurant here has improved communication throughout the operation. —Although Nancy Watson can’t hear her customers or her employees, the deaf manager of the Watson, who lost her hearing during college and reads lips, has taught co-workers the importance of slowing down, making eye contact, and speaking clearly to each other and to customers. —Although Nancy ...
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Contact: Desiree Torres Desiree.Torres@penton.com