Management styles were different 30 years ago, when Robert Werk started out as a busboy in the restaurant industry. The demanding, tough-guy manager who worked six days a week wouldn’t survive long among today’s Generation Y employees, said Werk, who now is chief operating officer of the Gordon Biersch Brewery Restaurant Group, the Chattanooga, Tenn.-based multiconcept operator of 37 restaurants, including the namesake Gordon Biersch brewpubs and Big River Grille & Brewing Works.Nearly 70 ...
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