Gregg Ward, founder and president of San Diego-based Orlando-Ward & Associates Inc., has been involved in diversity training for some 20 years. His firm uses live theatre in training programs for companies such as IHOP, where Orlando-Ward actors performed a skit set in a “pancake house” that explored the issues of diversity for IHOP franchisees. Often human resources executives or diversity officers will call on Ward, a heterosexual, white male, to come talk to their boss, ...

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