No-e-mail Fridays—that idea is not an official policy, but just the suggestion of a prohibiting electronic messaging for one day a week was enough to improve communication within Marco’s Pizza, the 171-unit Toledo, Ohio-based chain with a goal of 1,500 stores. To manage that expansion, the owners of the 30-year-old pizza chain recently spun off the franchising department into an independent company called Marco’s Franchised Services that will work exclusively for the brand to ...

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