Seth McDonald had worked only a few lawn mowing jobs when he went to work for a Dairy Queen franchisee in Two Harbors, Minn. Fifteen years later, the 31-year-old is now vice president of operations for that 11-unit franchisee. Cheryl Soest was just looking for an after-school job when she applied at a White Castle in St. Louis 22 years ago. Since then, she has gotten married, had three children and run several White Castles as a general manager. Managers like Soest and ...

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