When I was in high school, one of the most coveted jobs among my peers was scooping ice cream at the local Baskin-Robbins. Those who won the popular positions would see friends as they stopped by before or after movies, sporting events and other extra-curricular activities. Employees at that unit back then had social interaction with everyone, making them quite a treasure-trove of information, and their boss gave them a measure of autonomy unexpected at that point in our lives. ...

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