Text messages, video and audio podcasts, e-mail, social networks, blogs, microblogs, vodcasting, wikis, virtual worlds—technology today offers a vast array of methods to educate the workforce that are more affordable and easy to access. But the real advantage of that technology renaissance is that it offers a two-way street of communication, says Jim Javenkoski, director of enabling technologies for learning at National Restaurant Association Solutions, the Chicago-based ...

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