On the surface of things, the tip should not exist—at least not as the main source of income for servers in North America. In this capitalist yet thoroughly regulated society, how can the wages of a significant chunk of the labor force be at the mercy of consumers who can give them as much or as little as they please?And how is it that much of the money that customers spend in restaurants cannot be touched by owners or management but must be kept in the hands of waitstaff?In spite of its ...

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Contact: Desiree Torres Desiree.Torres@penton.com 

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