Goal: To improve operations, foment growth and keep management flat as the second-generation family business expands. 
 When Sharisse Johnson became chief executive three years ago of the 18-unit Macayo’s Mexican Kitchen casual-dining chain, she was looking for ways to grow the Phoenix-based company, which is now celebrating its 65th anniversary, without losing its family-owned feel. She was inspired by Jack Stack’s “The Great Game of Business,” a book that encourages ...

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