A recent rash of incidents in which restaurant customers allegedly have been identified on sales receipts through the use of racial epithets is raising questions about the efficacy of employee training at a time when shock talk is in vogue. Among the incidents, an African-American businessman sued Landmark Steakhouse in Newport Beach, Calif., after he was referred to on receipts with the racially offensive N-word. The case was settled out of court in February after racist remarks were ...
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Contact: Desiree Torres Desiree.Torres@penton.com