What makes an â€śexcellentâ€ť distributor? Certainly all the facets of customer service count: on-time delivery, correct orders, and friendly, professional employees.However, in the competitive arena that distribution has become today, these are just table stakes. If you donâ€™t bring this minimum â€śto the table,â€ť you arenâ€™t even in the game. Excellence is like market position: Itâ€™s defined by how others in the industry perceive your business. Your company can strive for excellence, but outsiders ...
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