PHILADELPHIA —Casual-dining chains that have highly engaged customers also have engaged employees and financially outperform competitors that fail to make emotional connections with customers, according to a recent study by PeopleMetrics, a research firm that tracks consumers, employees and consumer markets. PeopleMetrics surveyed 1,250 customers on their experiences at restaurants owned by nine publicly traded companies that ...
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Contact: Desiree Torres Desiree.Torres@penton.com