ITHACA N.Y. —A recent study from the Cornell Center for Hospitality Research finds that creating an environment of supportive co-workers is a key ingredient for maintaining guest-oriented servers. The study, which surveyed 324 service employees and 271 guests at 25 Midwestern restaurants, found that three factors—clear standards, management support and co-worker support—contributed to excellent customer service. —A recent study from the Cornell Center for ...
Register to view this article
It’s free but we need to know a little about you to continually improve our content.
Registering allows you to unlock a portion of our premium online content. You can access more in-depth stories and analysis, as well as news not found on any other website or any other media outlet. You also get free eNewsletters, blogs, real-time polls, archives and more.
Attention Print Subscribers: While you have already been granted free access to NRN we ask that you register now. We promise it will only take a few minutes!
Questions about your account or how to access content?