Chipotle Mexican Grill Inc. president and chief operating officer Monty Moran recently offered an insightful peek into a trial of hand-held, wireless point-of-sale terminals to take orders from waiting guests and speed them through the line. The Denver-based, 775-plus-unit chain’s COO described the technology as a “real challenge for us” and conceded, “We’ve been unable to effectively use [it on] a consistent basis in more than some of our top-volume stores.” His remarks came during ...
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