When it comes to service, do sweat the small stuff

Summertime is busy time for a majority of restaurant operators in North America. And there’s no better way to “make hay while the sun shines” than to have your service sharp and hospitality sparkling for the expected uptick in patronage. Better service makes for happier customers. Happier customers buy more. And while your food and beverage quality is paramount, the fact remains that good service can save a bad meal, but a good meal cannot save bad service. So since ...

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