It is an immutable law in business that words are words, explanations are explanations, and promises are promises, but only performance is reality. 
 – Harold S. Geneen, the late business leader who grew ITT into an international conglomerate
So you’ve trained all your managers on the key performance initiatives: same-store sales, customer service, cost control, labor, throughput, hiring, retention, training, marketing, repair and maintenance. You’ve collectively ...

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