Close to one-third of Panera Bread Co.’s franchisees have expressed concerns about planned upgrades to kiosk and mobile ordering, dubbed “Panera 2.0,” according to a recent survey by Piper Jaffray Co. “Our survey suggests mixed views among franchisees on the ‘adaptability’ of the plan as presented,” said Nicole Miller Regan, a senior research analyst with the investment firm, in a note released earlier this week. Piper Jaffray polled about 60 ...
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