Imagine how much more satisfied your customers would be and how much less hassle you would have if all of your employees were trained to do their jobs 100-percent correctly, 100 percent of the time, at 100-percent volume? That’s what we call the “Triple 100.” Our experience has shown that getting your operations to produce as close as possible to the “Triple 100” can increase same-store sales 25 percent to 300 percent above the average store performance. ...

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