Brooks says casual-dining restaurants "democratized eating out."
Major changes that have worked
Continued from page 1 What were some of the changes that moved the needle positively? First it was team service … and then it was the kitchen and then it was technology and now, last, it’s reimage. In every case, there’s a win with a metric for the team member, for the guest and for the business. What’s been the impact on sales? Maggiano’s, through September, has had 11 quarters of positive top-line. Our global restaurants are up 11 quarters in a ...
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