Continued from page 1 The chain’s new service model, which relies more on teamwork among servers and features a “guest experience captain” who oversees the sports-watching aspects of a guest’s visit, is in place at 100 company-owned restaurants, Smith said. “While we are confident this service strategy builds incremental sales, we did experience higher labor costs in the fourth quarter,” she said. “We’re continuing to refine this model ...

Register to view this article

It’s free but we need to know a little about you to continually improve our content.

Why Register?

Registering allows you to unlock a portion of our premium online content. You can access more in-depth stories and analysis, as well as news not found on any other website or any other media outlet. You also get free eNewsletters, blogs, real-time polls, archives and more.


Attention Print Subscribers:  While you have already been granted free access to NRN we ask that you register now. We promise it will only take a few minutes!

Questions about your account or how to access content? 

Contact: Desiree Torres 

Already registered? here.