Service, tech upgrades on the horizon
Continued from page 1 The chain’s new service model, which relies more on teamwork among servers and features a “guest experience captain” who oversees the sports-watching aspects of a guest’s visit, is in place at 100 company-owned restaurants, Smith said. “While we are confident this service strategy builds incremental sales, we did experience higher labor costs in the fourth quarter,” she said. “We’re continuing to refine this model ...
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