Bret Thorn's response
Tips can motivate good front-of-house service The following is NRN senior food editor Bret Thorn's response to Nancy Kruse's opinion on front-of-the-house service at American restaurants. Nancy, it’s true that the conventional wisdom is that Americans don’t have a service ethic, and maybe we don’t, but we sure have a moneymaking ethic, and perhaps that’s the key to improving service at restaurants in this country. I agree with you that there’s ...
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