Reworking the hierarchy to create opportunity
(Continued from page 1) In Massachusetts, Starbucks began rethinking the shift supervisor position immediately after the November ruling, said Riley. Earlier this month, the updated store operations structure was communicated to workers at Starbucks units across the state. The chain has reworked the hierarchy to create something of a hybrid position between “shift supervisor” and “assistant store manager” to increase management presence in each store and offer ...
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