(Continued from page 1) Yet Chick-fil-A and Papa John’s experienced annual declines in their buzz scores in 2012 as widespread backlash resulted from separate incidents in which their leaders made unpopular comments. Chick-fil-A president and chief operating officer Dan Cathy set off a social-media firestorm when he gave an interview on July 2 to the Baptist Press and said the brand was “guilty as charged” in supporting a traditional view of “biblical ...

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